Serve as a Client Service Manager for several mid-sized client relationships (7-8), including funds investing in Real Estate, Timber, Agriculture, Real Estate Debt, and Infrastructure.# Prepare Business Change Log (BCL) for new clients/funds and present it to Senior Management for approval, then forward for resource provisioning.# Update CRM system weekly with relevant client activities and ensure client and Citco information are current.# Keep clients informed about Citco developments, system updates, and product enhancements related to Real Assets and the Citco platform.# Act as a point of escalation for Fund Accounting, Investor Relations, or Ancillary deliverables at risk of delay, managing expectations and communication until resolution.# Participate in weekly client service calls, providing updates on ongoing projects and initiatives.# Possess in-depth knowledge of all ancillary services, serving as the lead for service issues including revenue and billing.# Participate in annual revenue budget planning and conduct quarterly reviews to explain variances.# Conduct quarterly gross margin analysis, develop improvement plans if targets are not met, and track progress.# Approve all accrued revenue and billing before release.# Manage collection of accounts receivable and work with clients for prompt settlement.# Ensure adherence to internal policies including travel, risk, and controls, and collaborate on policy updates.# Degree in Business Administration, Accounting, Finance, or related field with 15+ years of experience, including real estate fund accounting, and at least 10 years in Client Service Management.# Strong knowledge of real estate and/or private equity fund structures, fund types, asset operations, and familiarity with tax and regulatory requirements in North America.# Excellent relationship management skills and experience overseeing client relationships operationally.# Proficiency in CRM tools, Microsoft Excel, Word, PowerPoint.

We prioritize your well-being with a range of benefits, training, education support, and flexible working arrangements. We value diversity and encourage applications from people with disabilities, with accommodations available upon request.#