We are looking to hire a Sales Administrator to work for a manufacturing company located in West Bromwich. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring orders are input accurately and efficiently on our in-house system.The main duties will be:Manage and update customer information using the in-house systemEnsure data accuracy and accessibility.Process sales orders, quotations and be the point of contact for customersProvide exceptional customer service by responding promptly to client inquiries via email, telephoneCustomer order updates and development including customer feedbackWorking with the external sales team and providing supportRaising purchase orders and liaison with suppliersEnsure timely completion of all administrative duties while adhering to organisational policies.Other duties that may arise within the customer service team including sickness and holiday cover. Person SpecificationYou should be computer literate and happy using new systems.Experience dealing with customers and providing quotationsDealing with customer complaints and problem solvingAble to work on your own initiative as well as part of a teamSelf-motivated, confident and focusedProfessional, courteous and a team playerStrong organisational skills with the ability to prioritise tasks efficiently.Excellent communication skills in English, both written and verbal.Proven ..... full job details .....