We have an exciting opportunity for a Senior Account Handler - Casualty to join our established Real Estate Team in Chelmsford.The OpportunityReporting to the Operations and Client Relationship Manager - Casualty, you will be responsible for the desktop handling of UK and European Real Estate Casualty claims, primarily Public Liability injury and third-party property damage claims. This is a key technical and client-facing role within a collaborative, specialist team.Key ResponsibilitiesDesktop technical handling of UK and European Real Estate Casualty claims on a cradle-to-grave basisActing as a technical referral point when requiredManaging a portfolio of client accounts, including participation in client meetings, presentations, and technical trainingProactively progressing claims via email, telephone, video calls, and written correspondenceControlling the full lifecycle of claims, including diary management and proactive file handlingLiaising with insureds, insurers, brokers, adjusters, and other stakeholders to deliver excellent customer serviceWorking closely with UK and European Casualty Adjusters and Account Management teamsAccurate time recording, billing, and invoicing in line with internal systems and standardsProducing MI, data capture, and performance reports for both clients and internal useEnsuring compliance with all technical, operational, data protection, and information security policiesAbout You - Knowledge and ExperienceMinimum 5 years'' experience ..... full job details .....