Customer Service Representative
Owen Daniels are working with a leading aerospace manufacturer looking to appoint an experienced Account Manager to take ownership of key customer accounts, alongside a number of smaller customers across the sector. This is a customer-facing commercial role focused on managing relationships, coordinating delivery expectations, handling escalations and ensuring a high level of service across complex manufacturing programmes. You will act as the main point of contact for your accounts, building strong customer partnerships whilst working closely with internal planning, production, quality and supply chain teams to ensure orders, schedules and commitments are delivered effectively. This role would suit someone with previous account management or customer management experience gained within aerospace or another highly regulated manufacturing environment.Salary: £35,000 - £40,000 p.a.Location: RedditchBenefits: Excellent, includes enhanced pension, life assurance, excellent development pathway plus many others.Key ResponsibilitiesManage aerospace accounts plus additional smaller customersAct as the primary point of contact for all day-to-day customer activityBuild strong customer relationships and maintain service levelsNegotiate delivery dates, schedule changes and customer prioritiesManage supply issues, customer escalations and orderbook updatesWork cross-functionally with planning, production, quality and engineering teamsSupport ongoing commercial discussions and identify ..... full job details .....
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