Your new company Hays Accountancy and Finance are exclusively partnering with an established and prestigious educational organisation to recruit a dynamic and hands-on Finance Officer/Credit controller to join their team in Cheltenham, Gloucestershire. Reporting directly to the Billing and Collections Manager, you will be responsible for the day-to-day management of fees and income, ensuring billing is accurate, along with credit control processes to ensure overdue accounts are monitored and followed up professionally. This is an exciting and varied opportunity for a Finance Officer/Credit Controller to join the organisation through a period of process improvement and change, where you can really add value and make the role your own. Best suited to finance professionals with previous Credit Control experience, who enjoy relationship building both internally and externally. Your new role Your key duties will involve credit control processes, including monitoring outstanding fees, managing payment plans and escalating any issues to senior management, along with assisting with debt reporting. You will prepare and issue termly fee bills, reconcile billing accounts, maintain accurate customer records, reconcile payments, resolve accounts queries directly with the customers, along with supporting process improvement projects for the billing/income processes. You will prepare and process direct debit collections, administer direct debit processes in compliance with BACs ..... full job details .....