Your new company Hays Technology are looking for an experienced, forward-thinking End User Compute Service Manager on a permanent basis to shape how a large and complex organisation deliver modern, secure and user-centred IT services to more than 6,500 users.This is an exciting opportunity to join an organisation undergoing significant transformation in technology and culture. They are building a dynamic, outcomes-focused IT service, and this role is pivotal in ensuring their users have the tools and support they need to provide vital services.Your new role As the End User Compute Service Manager, you will take ownership of the governance, delivery and continual improvement of end-user services. Your remit will include Office 365, SharePoint, device life cycle management, identity services and remote support platforms.You will provide assurance across outsourced IT contracts, driving service performance through data-led improvements, automation, and modern, AI-enhanced support models. Working closely with infrastructure and technology teams and managed service partners, you will ensure a seamless, secure and high-quality digital experience for all users.Leading and enhancing all end-user compute services.Driving adoption of automation, AI-led support and self-service to improve first-time-fix rates.Acting as a senior escalation point for complex incidents and user issues.Managing and assuring performance of outsourced service providers and SLAs.Overseeing device life cycle ..... full job details .....