We are looking for a highly motivated Customer Service Manager to join a growing family business based just outside Bicester. This is a full-time, permanent, onsite role offering a salary of 35,000- 40,000.Created as a result of continued growth and expansion, this brand-new position is fast-paced and hands-on, suited to someone who thrives in a high-volume customer environment, is passionate about customer service and confident in team management . You''ll be given the autonomy to run your department and make your mark.Key Responsibilities for the Customer Service Manager:Manage the day to day running of the customer service departmentLead, manage and motivate the customer service team, creating a positive culture and working environmentMonitor and manage workloads to ensure service levels are achieved consistentlyResolve any escalated complaints promptlyMonitor and manage KPIsSupport in managing customer service budgetsEffectively manage order and customer enquiry systemsWork closely with other department to ensure high standards of service are maintained and accuracy of ordersDrive continuous improvement with process, performanceAct as Duty Manager when required for the site Key Skills Required for the Customer Service Manager:Proven experience in managing a customer service teamStrong, collaborative leadership experienceAdaptable in a changing environmentAble to prioritise and manage multiple tasksAbility to create and nurture a positive cultureExperience in managing ..... full job details .....