Customer Service Administrator

Location: Gravesend
Salary: Starting from £27,000

PWR Contacts: Emily, Holly or Chloe

Ready to take your customer service career to the next level?

Do you love building relationships, solving problems and delivering outstanding customer service? Are you organised, proactive and looking to join a supportive team where your hard work is genuinely recognised?

If so, we'd love to hear from you!

We're excited to be recruiting for a Customer Service Administrator on behalf of our well-established client in Gravesend. This is a fantastic opportunity to join a thriving business where no two days are the same, your ideas are valued, and you'll play a vital role in delivering an exceptional customer experience.

If you're someone who enjoys working in a fast-paced environment, thrives on keeping things running smoothly and takes pride in getting the details right, this could be the perfect role for you.

What you'll be doing

As a key member of the Customer Service team, you'll be the friendly and professional point of contact for customers, ensuring every interaction leaves a lasting positive impression.

Your day-to-day responsibilities will include:

• Delivering first-class customer service via telephone and email.
• Responding to customer enquiries and providing product information.
• Processing customer orders accurately and ensuring all information is captured correctly.
• Raising and sending customer price agreements, following up to ensure they're returned and processed promptly.
• Working closely with Sales, Production, Purchasing and Despatch to ensure a seamless customer journey.
• Resolving customer queries and complaints quickly and professionally.
• Producing reports using Microsoft Excel and analysing data where required.
• Supporting the wider team with administrative tasks to keep the department running efficiently.

What we're looking for

We're looking for someone who genuinely enjoys helping customers and takes pride in delivering an excellent service.

You'll ideally have:

• Previous experience in a Customer Service or Account Management position.
• Excellent communication skills, both written and over the telephone.
• A positive, proactive attitude with a natural ability to solve problems.
• Exceptional attention to detail and a highly organised approach.
• Strong IT skills, including Microsoft Office, with confidence using Excel to produce reports and analyse data.
• The ability to prioritise a busy workload and meet deadlines with ease.
• The confidence to work independently while being a supportive team player.

Why you'll love this opportunity

This isn't just another customer service role. It's your chance to join a successful and growing business that truly values its people.

You'll become part of a friendly, collaborative team where your contribution makes a real difference every day. If you're looking for a role where you can develop your skills, take ownership of your work and build a long-term career, we'd love to hear from you.

Apply today and take the next exciting step in your customer service career!

This vacancy is being handled by Holly Ensoll, Chloe Waddhams or Emily Bellis, Recruitment Consultants at Pearson Whiffin Recruitment.

Not quite the right role?

Whether you're looking for your first opportunity or your next career move, our experienced recruitment specialists are here to help. As Kent's leading independent recruitment consultancy, we're passionate about connecting great people with great businesses.

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By working with Pearson Whiffin Recruitment, you'll also be supporting local charities across Kent – together we've proudly raised over £50,000 and counting!