NEW VACANCY! (PK8907)

CUSTOMER SERVICE/SALES OFFICE MANAGER (NON MAN MANAGEMENT)

COMMUTABLE FROM BUCKINGHAMSHIRE / BERKSHIRE / OXFORDSHIRE

SALARY GUIDE -30-35K (Some Flexibility Depending on Experience)

OFFICE BASED 5 DAYS PER WEEK

HOURS OF WORKING: MON-THURS 8:30AM - 5PM / FRI 8:30AM- 4:30PM

Our client are leading manufacturers of foam packaging solutions, crates, flight cases, and general packaging materials. With years of experience, they provide custom packaging for a variety of products, ensuring safe transit globally. Their offerings include foam case inserts, crates for international shipping, and bespoke flight cases. They also supply bubble wrap, cartons, and other packaging essentials.

They are currently looking for an experienced and highly organised Customer Service/Sales Office Manager to lead their front office operations. This role is ideal for someone who thrives in a fast paced environment, enjoys solving problems and takes pride in delivering an exceptional service. You will be responsible for managing customer service and sales administration while ensuring smooth daily operations across the office.

This is a hands-on role where leadership, attention to detail, and strong communication are key. You''ll work closely with the director and wider team to support customers, suppliers, and internal processes.

Key Responsibilities:

• Lead the day-to-day activities of the customer service and sales admin functions
• Oversee incoming customer enquiries ensuring a timely, professional and solutions-focused response
• Build/maintain strong customer relationships to encourage repeat business & satisfaction
• Manage the quoting, order processing and invoicing cycle via Sage 50 & in-house systems
• Coordinate the work of administrative and support staff, ensuring priorities are met
• Identify opportunities to streamline processes and improve efficiency in office operations
• Maintain accurate and up-to-date records across all platforms
• Manage purchase order processing and supplier communication
• Monitor stock levels and ensure availability for customer requirements
• Oversee the booking in of deliveries and creation of delivery documentation
• Maintain and update pricing structures, product data, and production schedules
• Track quotes, orders, and deliveries to ensure everything runs smoothly from enquiry to fulfilment
• Support business development by proactively following up on quotes and identifying new sales opportunities

Requirements:

• Minimum 2 years of customer service or sales office experience (required)
• Previous experience with Sage 50 (preferred)
• Strong leadership, problem-solving, and organisational skills
• Excellent communication with the ability to build relationships across teams and with customers