Member Services Manager (Contract Type 12 Month Fixed Term Contract) £47,780 - £56,738 Westpoint, Peterborough, PE2 6FZ (Hybrid) 35 hours per week Full-time Global Organisation Lead a team that puts our members at the heart of everything we do Are you an experienced customer service leader who thrives on delivering exceptional service, developing high-performing teams, and driving continuous improvement? We are looking for a confident, forward-thinking and proactive Member Services Manager to lead our frontline Member Services team, ensuring every member and customer interaction reflects the high standards and values of CIPS. This is a pivotal leadership role where you''ll inspire and develop a team of customer service professionals, champion service excellence, and use customer insight to influence improvements across the organisation. About us The Chartered Institute of Procurement and Supply (CIPS) is the world s leading professional body for procurement and supply, with over 70,000 members worldwide. With a Royal Charter, we re driven by a clear purpose: to raise standards, build capability, and support ethical, high-performing supply chain professionals globally. What you ll be doing You''ll lead the day-to-day operation of our Member Services function, ensuring member and customer enquiries are handled efficiently, accurately and in line with organisational standards. Working closely with your team, you''ll create a culture focused on delivering an outstanding ..... full job details .....