Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.About the Role

The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account. This is an exciting opportunity for the right talented professional to:Work with some of the World''s largest, most prestigious financial institutionsBuild strong foundations for our Customer Success teamDrive ROI across a growing suite of cutting edge Machine Learning powered productsWhat You''ll Bring

A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologiesKnowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountabilitySkilled at working with Enterprise, high touch, clients with a BoB of

Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunitiesSkilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.What You''ll Do

Expand accounts and generate additional revenue within their book of businessReduce churn and retain accounts by increasing customer satisfactionPrioritize strategically to provide customer analysis and activity plansSolve problems whilst applying highly customer-centric practicesWork across departments (PMs, PMs, AE) to champion for clientsWhat We Offer

A truly global mission with a passionate community in locations all over the worldHuge impact and learning potential as our aspirations require bold innovationHighly competitive compensation with 100% bonus pay already integratedBenefits include fully covered health coverage for employee and familyA flexible work schedule (Hybrid, 2 days a week in-office)Generous time-off policyAbout Our Process

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.***Please note, all Zoom interviews will be recorded***Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Behavox’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran''s discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability

Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

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