Air Personnel are looking for a Service Delivery Manager (HEMS) for a client based at Kidlington Oxford Airport. We are seeking an experienced and dynamic candidate to provide leadership for the delivery of our Civil Helicopter Maintenance Projects with a primary focus on Helicopter Emergency Medical Services (HEMS), Private and Business, and National Resilience (non-NPAS). The Service Delivery Manager (SDM) for Civil Helicopter Maintenance Projects is one of three new SDM roles responsible for ensuring delivery of base and off-site maintenance contracts to schedule, cost and quality. Reporting to the Head of Services Delivery (Hd SD), the SDM shall ensure an end-to-end flow from customer contract through to handover of the aircraft back to the customer. The job holder will facilitate a multi-functional delivery team formed as a matrix organisation, aligning a value stream approach to drive the day-to-day delivery of KPIs defined by the contract and as directed by the Hd SD. The service-delivery matrix organisation will comprise personnel from MRO, Materiel Management, CAMO, Customer Support Managers (CSMs), Commercial, Finance, Tech Support, PMO and Aircrew. The SDM will also be supported by a cost controller and the MRO Production Planning Engineer. Key responsibilities of the SDM for Civil Helicopter Maintenance Projects include: Operational Performance: Responsible for end-to-end delivery performance (schedule, cost and quality) of each maintenance contract plus any ..... full job details .....