NOC Engineer (Training Provided for Strong 2nd Line Engineers)Location: Near Wembley (Datacentre Based)If you are currently working as a 2nd Line Engineer and are looking to move into a NOC role, our client is happy to provide the training and support to help you make that transition.Shift Pattern: 24/7 Rotating Shift Pattern (Days and Nights)Our client is a leading Managed Service Provider (MSP) supporting global hedge funds, investment firms and banks. Due to continued growth, they are looking for a NOC Engineer to join their operations team.Key ResponsibilitiesMonitor and prioritise incoming NOC tickets and system alerts, ensuring issues are responded to and escalated where required.Monitor a wide range of infrastructure including servers, networks, firewalls, cloud services, applications and datacentre environments.Respond promptly to incidents, outages and performance issues.Track incidents through to resolution, ensuring all updates are accurately documented.Communicate effectively with customers, internal teams and third-party suppliers regarding incidents and service updates.Carry out basic datacentre activities including server racking, hardware installation and network patching.Support a business-critical 24/7 operational environment where service availability is paramount.Skills and ExperiencePrevious experience in a 2nd Line Infrastructure Support, Service Desk or NOC role.Strong troubleshooting and incident management skills.Good knowledge of Microsoft ..... full job details .....