Overview

To provide high quality project support activities contributing to the wider programmes of work CHE Federation and Central Camden PCN.

Main duties of the job: The role will provide a broad range of activities to ongoing and fixed-term projects with CHE Federation and Central Camden PCN, including holding various project responsibilities, meeting minutes, diary management and accurate recording keeping. The role will also entail responsibility for internal and some external communications, including newsletter production and email management. The role will require interacting with a range of stakeholders, dealing with highly complex and sensitive issues, often requiring appropriate judgements to be made under minimal supervision. Opportunities for professional development towards broader project management responsibilities and associated CPD activities are included within this role.

About us: Camden Health Evolution (CHE) Ltd is a GP Federation supporting the Central Camden Primary Care Network (PCN). There are 8 member practices with a registered population of circa 82,000 patients. All practices are members of CHE, sharing its vision, mission, values, and key priorities.

Details: Date posted 05 September 2025

Pay scheme: Other

Salary: £32,000 to £36,000 a year

Contract: Permanent

Working pattern: Full-time, Flexible working

Reference number: B0328-25-0009

Job locations: Bloomsbury Surgery, 1 Handel Street, London, WC1N 1PDWorkspace: 60 Gray\''s Inn Road, London, WC1X 8LURole and responsibilities

ROLE AND RESPONSIBILITIESProject SupportBuild effective relationships with the Executive Team and Member Practices, and external stakeholders.Support the Executive Team to provide high quality project plans and ensure all core project documentation templates are up-to-date.Responsibility for project management activities across the CHE and PCN programmes of work.Work collaboratively with all CHE / PCN team members to ensure all projects are planned, managed, and delivered effectively.Ensure version control for project documentation e.g. business cases, risk registers, and project plans.Use spreadsheets and data collection systems to collect, audit and present data.Support the CHE / PCN team with data reconciliation.Run and collate reports, which may include reports to the Executive Team as required.Work on own initiative on a day-to-day basis, autonomously, escalating any issues that may arise to the appropriate person.Provide cover for colleagues during periods of annual leave or absence to ensure continuity of key administrative and project support functions.CommunicationResponsible for newsletter design and distribution.Production of communications to Member Practices, External Stakeholders, and the public.Deal with telephone and email enquiries, and patient referrals in a timely and proficient manner.Work with the Project Officers to ensure incoming emails for CHE and the PCN are distributed as appropriate.Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.Secretarial SupportAct as a point of contact for CHE and the PCN, collating queries, and requests to pass on to the Executive Team and respond to emails on their behalf.Provide comprehensive and efficient secretarial and administrative support to the Executive Team and PCN Clinical Directors.Manage the electronic diary for CHE, and PCN Clinical Directors, including arranging and changing meetings/appointments, prioritising these as appropriate.Support CHE and the PCN Clinical Directors in organising, preparing agendas and minuting meetings, including typing up of group discussions as necessary and following up on action points.Prepare and produce reports / spreadsheets, presentations and other documents as requested.To make travel arrangements, booking venues and catering arrangements for meetings and conferences.Organise and plan events as necessary, providing supporting information and materials.Develop and maintain effective electronic and paper filing systems, to ensure information is kept secure, up-to-date, and accessible to member of the CHE and PCN Team.Other informationConfidentiality / Data Protection / Freedom of Information: Post holders must maintain the confidentiality of information about patients, staff, and other health service business in accordance with the Data Protection Act 2018. Post holders must not, without prior permission, disclose any information regarding patients or staff. The Data Protection Act 2018 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.Equal Opportunities: Post holders must always fulfil their responsibilities in accordance with equality laws and policies, promoting an inclusive and non-discriminatory environment.Health and Safety; Risk Management; Infection Control; Safeguarding: Descriptions of responsibilities are in line with organisational policies and statutory requirements.Review of this Job Description: This job description is intended as an outline indicator of general areas of activity for the role. It is subject to review and amendment in response to the changing needs of the organisation. To be reviewed in conjunction with the post holder on an annual basis.Experience and qualifications

Experience

EssentialExperience working in the NHS, including either in Primary Care, or with close ties to Primary CareSecretarial experience including initiating and maintaining office systemsMinute takingKnowledge and understanding of communications practices, tools, and techniques in social mediaExperience in dealing with sensitive and confidential informationDesirableExperience of coordinating, managing and maintaining project documentationKnowledge of project principlesQualifications

EssentialGCSE Maths and EnglishEducated to A level / NVQ 3 level in a relevant subject or equivalent level qualification or significant equivalent previous proven experienceEvidence of continued professional developmentDesirableEducated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist areaProject and/or Programme Management Qualification (PRINCE2 or equivalent)NHS Leadership Academy ProgrammeSkills / Abilities

EssentialExcellent communication and interpersonal skillsAbility to work under pressure in a busy working environment and able to multi-taskAbility to work as a member of a teamAbility to produce high quality reportsExcellent time management skills with the ability to re-prioritiseAbility to work autonomouslyAbility to use own initiative to resolve problemsExcellent IT skills including Microsoft OfficeGood telephony and email skillsDesirableSkills for communication on complex matters and difficult situations, requiring persuasion and influenceCreating and delivering presentations to a varied group of internal and external stakeholdersAbility to work with informatics, data analysis and data visualisationUnderstands good clinical and information governanceProficient in the use of EMIS Web and designing of EMIS Web SearchesTouch typingKnowledge

EssentialBasic knowledge of available local health servicesAppreciation of the relationship between NHS Bodies, including GP Practices, Federations, PCNs, ICBs, STPs and NHS EnglandDesirableGood local knowledge of health landscape and population needsUnderstanding of local and national strategic prioritiesUnderstanding of local culture between practices and other providersAptitudes

EssentialAdaptability, flexibility, and ability to cope with uncertainty and changeAn ability to maintain confidentiality and trustProfessional, calm, and efficient mannerCommitment to continuing professional developmentPositive and flexible approach to work, demonstrating a strong desire to improve performance and make a difference by focusing on goalsWilling to engage with and learn from peers, other professionals, and colleaguesDisclosure

and

Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details: Camden Health Evolution Ltd, Bloomsbury Surgery, 1 Handel Street, London, WC1N 1PDEmployer''s website: Camden Health Evolution Ltd - https://www.camdenhealthevolution.nhs.uk/

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