A premium private healthcare clinic based on Harley Street, delivering exceptional clinical care as well as highly professional patient experience, are seeking an experienced Reception Manager (Patient Services) to lead front-of-house operations and ensure the highest standards of service, efficiency and professionalism. This is a permanent role, full-time, all on site, and it pays up to £40k depending on experience. The Reception Manager Role Reporting to the Senior Leadership Team, you will be responsible for the day-to-day management of the Front of House function. You will oversee patient services from first contact to check-out, coordinate complex clinician diaries, support smooth clinic flow, and lead a high-performing team in a fast-paced, high-end healthcare environment. This is a hands-on leadership role requiring excellent organisational skills, attention to detail, and the ability to remain calm and solutions-focused under pressure. Reception Manager Key Responsibilities Patient Experience and Front of House Leadership -Lead by example at reception, delivering a warm, professional and discreet welcome -Ensure a calm, organised and premium environment at all times -Manage complex patient journeys, extended appointments and same-day procedures -Handle sensitive conversations, concerns and complaints with empathy and professionalism Clinic Coordination and Diary Management -Coordinate daily clinic schedules, room utilisation and patient flow -Manage multiple ..... full job details .....