Customer Interaction and Compliance ExecutiveLocation: St Albans (Office-based during probation, hybrid working available after successful completion) Salary: £26,000 £30,000 per annum Job Type: Full-time, PermanentWorking HoursThis role operates on a shift rota: 11:00am 7:00pm or 12:00pm 8:00pmOne weekend shift every two weeks (either Saturday or Sunday) Smart10 are recruiting on behalf of a well-established and growing organisation within the online services sector. This is an excellent opportunity for candidates with a strong customer service background who enjoy working with people and have a keen eye for detail. Graduates will also be considered.The RoleThis position sits within a customer interaction and compliance-focused team, supporting customers via phone, email, and live chat. You will be responsible for handling customer queries, reviewing information, and identifying any potential risks, ensuring all interactions are accurately documented and handled professionally.This role would suit someone confident communicating with customers, comfortable asking questions, and able to manage sensitive conversations calmly and professionally.Key Responsibilities Handling customer interactions via telephone, email, and live chatReviewing and documenting customer conversations accuratelyIdentifying potential risk indicators and escalating where appropriateAssessing customer information and supporting internal checksMaintaining a high standard of customer service at all ..... full job details .....