Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for a minimum of 2 months.This role has an immediate start paying 12.60 ph initially, rising to 13.74 after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook.What will you be doing as a Customer Contact Officer?Being the first point of contact for all customers in relation to housing repairsTaking payments, arranging repairs and maintenance, and dealing with complaintsMainly phone based with some live chat and email response.Accurately recording details into the in-house systemIf you have the following skills and experience we would LOVE to hear from you:Must be computer literate including MS ExcelYou''re resilient and thick skinned as you will be dealing with complaints and vulnerable customersEmpathetic and customer focusedInbound contact centre experience is a MUSTWhat''s in it for you as a Customer Contact Officer? 12.60ph initially, rising to 13.74ph after trainingBetween the hours of 8am and 6pm Monday to Friday - 35 hours ..... full job details .....