Client Services Manager
Client Services Manager - Construction HarlowWorking as an Account Manager, you will act as the primary liaison between clients and in-house teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction environment.Key Responsibilities Serve as the main point of contact for clients across projects.Build and maintain strong, long-term client relationshipsAttend client meetings, framework reviews, progress updates, and pre-start meetings to support project managers and the delivery teamMonitor contract performance against KPIs and agreed programmesCoordinate with operations, compliance, and commercial teams to ensure smooth deliveryRelay client feedback internally and escalate risks or issues where necessaryIdentify opportunities to improve service delivery or expand works within existing accountsProduce basic account reports, progress updates, and client communicationsSupport clients in understanding compliance requirements and the importance of fire safety Ideal Candidate Background in construction or fire doors, or passive fire protection, housing association or similar or housing developer companies.Strong client-facing, communication, and relationship-building skillsComfortable managing multiple accounts and prioritiesOrganised, professional, and commercially aware Package and Benefits £35,000 - £38,000 per annum ..... full job details .....
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