We are working with a well-established and growing organisation to recruit an experienced IT Support Engineer to join their small but highly effective IT team. This is a varied, hands-on role supporting users across multiple sites. Reporting to the Head of IT you will play a key role in ensuring the smooth day-to-day operation of the business’ IT systems while taking ownership of IT query escalations and contributing to ongoing IT improvement projects.

This opportunity would suit a confident and proactive IT professional who enjoys autonomy, takes pride in delivering excellent user support, and is comfortable operating in a fast-paced, service-focused environment.

IT Support Engineer - The Role

* Diagnose and resolve complex technical issues within agreed SLAs
* Liaise with the Head of IT and third-party providers for complicated escalations
* Conduct root cause analysis and implement long-term, permanent fixes
* Support operating systems, business applications and core infrastructure and manage user accounts and permissions
* Ensure Cyber Essentials Plus requirements are maintained
* Support onboarding and offboarding processes in line with company policies
* Support M365, device rollout and system deployment projects

IT Support Engineer - Requirements

* Has strong troubleshooting and diagnostic skills
* Communicates confidently with users of all technical abilities
* Takes ownership and pride in delivering high-quality IT support
* Good experience in Windows support, Microsoft 365 and Active Directory, Networking fundamentals

If you are an experienced IT Support professional looking for a broad, autonomous role within a supportive environment, we would love to hear from you.

Please apply with your CV or contact us for a confidential discussion.