Business Analyst (Salesforce) Location: Magor, South east Wales Hours: 37.5 per week, Mon-Fri, 9-5pm (3 days onsite, 2 wfh) Daily Rate: £250 per day Type: 3month rolling contract, will extend Department: IT and Systems The Business Analyst is responsible for leading business analysis activities across development projects, ensuring thorough investigation, comprehensive documentation, and effective stakeholder engagement to support successful project outcomes. As part of the Development Operations Team, you will deliver services that support, maintain, and enhance internal system tools used across the business. In addition, this team offers customer-facing ''add-on'' services such as customer portals, system integrations, and custom development to clients who engage with core offerings, including NOC, FLM, and Project delivery services." Principle Accountabilities / Objectives: Collaborate effectively with business users, customers, and the systems team to align on project goals and requirements. Proactively engage with stakeholders to communicate progress, manage expectations, and address concerns. Identify and understand business and customer needs, ensuring they are clearly communicated to the delivery team. Conduct business analysis to a level that supports accurate scoping, planning, and successful project delivery. Continuously refine and enhance business analysis practices to improve quality and efficiency. Actively contribute to the ongoing development of systems ..... full job details .....