Customer Service - Order to Cash Coordinator

Location: Towcester,Northamptonshire

Salary: Competitive

Vacancy Type: 12 Month Fixed Term Contract, Full Time

We are seeking an enthusiastic Customer Service Order to Cash Coordinator to join our team at our scenic Northamptonshire office. This role is a 12-month fixed term contract. The role serves as a key link between customers, sales, Supply Chain and Finance to ensure the accurate and timely processing of customer orders through to invoicing and payment resolution

The Opportunity:

• A role within a top 10 Global Animal Health player, in a market delivering consistent year-on-year growth.
• Work as part of our ambitious and dedicated Customer Service team.
• Enjoy hybrid working that ensures the perfect work-life balance.
• Work in a stunning rural business park, complete with gym facilities, walking and running trails and on-site café.
• Bring your furry friend to our dog-friendly office!

The Role:

• Serve as a primary point of contact for Vetoquinol’s direct customers, wholesalers, distributors, and internal commercial teams.
• Process customer orders accurately and efficiently within JD Edwards EnterpriseOne 9.2.
• Act as a local JDE Key User, supporting continuous business process improvement, system enhancements, testing activities, user adoption, and validation of new functionality.
• Manage customer enquiries relating to product availability, order status, deliveries, invoices, returns and credits.
• Internally collaborate closely with Supply Chain, Logistics, Finance, Quality, Regulatory Affairs, and Marketing.

• Manage all aspects of the Order-to-Cash cycle, including customer creation, order processing, pricing, stock allocation, delivery tracking through to the resolution of billing/payment queries.
• Support the supply of licensed veterinary medicines and animal health products in accordance with company standards and applicable regulations.

We Value:

• Experience within customer service/order management/order to cash environments
• Excellent communication skills, proactive approach with high attention to detail and commitment to data accuracy
• Strong analytical and problem-solving abilities
• Understanding of ERP-driven business processes

To Apply

If you feel you are a suitable candidate and would like to work for Vetoquinol, please do not hesitate to apply.