Skills required Technical Service Desk background Familiarity with ServiceNow Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese Excellent Customer service skills. Demonstrate ability to troubleshoot and research application issues. Ability to explain technical information to End Users with effective verbal and written communication. Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly. Adhere to Service Desk processes and procedures. Present a positive, effective, and flexible contribution to achieving team targets and objectives. Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise. Communicates constructively. Willingness to learn new skills and be open to consider different ideas and alternatives. ..... full job details .....