Responsibilities

Serve as a Client Service Manager for several mid-sized client relationships (7-8), including funds investing in Real Estate, Timber, Agriculture, Real Estate Debt, and Infrastructure.Negotiate fees, prepare pricing models and fee proposals for new fund launches, expanded services, and restructuring fees to maintain appropriate gross margin.Prepare Business Change Log (BCL) for new clients/funds and present it to Senior Management for approval, then forward for resource provisioning.Update CRM system weekly with relevant client activities and ensure client and Citco information are current.Keep clients informed about Citco developments, system updates, and product enhancements related to Real Assets and the Citco platform.Act as a point of escalation for Fund Accounting, Investor Relations, or Ancillary deliverables at risk of delay, managing expectations and communication until resolution.Handle client change requests (CCR), review, discuss, prepare fees, and seek approval or rejection accordingly.Participate in weekly client service calls, providing updates on ongoing projects and initiatives.Prepare materials and conduct quarterly service calls with Citco teams and clients.Lead client-requested DDQ programs as needed.Organize and lead annual in-person client strategy meetings.Provide industry knowledge and expertise in real estate to support sales pitches and client presentations.Maintain strong relationships across Citco Lines of Business to explore cross-selling opportunities, establishing recurring meetings for shared clients.Possess in-depth knowledge of all ancillary services, serving as the lead for service issues including revenue and billing.Strive to have clients serve as references for Citco services.Participate in annual revenue budget planning and conduct quarterly reviews to explain variances.Review and approve weekly hours recorded by teams to ensure accuracy of operating costs.Conduct quarterly gross margin analysis, develop improvement plans if targets are not met, and track progress.Approve all accrued revenue and billing before release.Manage collection of accounts receivable and work with clients for prompt settlement.Monitor accuracy of weekly dashboards related to revenue, working capital, and profitability, investigating variances.Ensure adherence to internal policies including travel, risk, and controls, and collaborate on policy updates.Coordinate delivery of SOC 1 reports upon request.QualificationsDegree in Business Administration, Accounting, Finance, or related field with 15+ years of experience, including real estate fund accounting, and at least 10 years in Client Service Management.Strong knowledge of real estate and/or private equity fund structures, fund types, asset operations, and familiarity with tax and regulatory requirements in North America.Experience in developing and optimizing business processes in real estate investment funds.Excellent relationship management skills and experience overseeing client relationships operationally.Problem-solving mindset, positive attitude, curiosity about process improvements.Resilient personality with strong negotiation and influencing skills.Excellent communication skills, both written and verbal.Proficiency in CRM tools, Microsoft Excel, Word, PowerPoint.Our BenefitsWe prioritize your well-being with a range of benefits, training, education support, and flexible working arrangements. Specific benefits are available upon inquiry. We value diversity and encourage applications from people with disabilities, with accommodations available upon request.#INDCIT#LI-AD1Job ID 300001486852458#J-18808-Ljbffr