Overview

Disrepair Supervisor — £43,000 - £45,000 per annum. Permanent position. Based in Southgate. Working for a social housing contractor.Key elements of the role and responsibilities

You will be working for a driven and forward-thinking social housing contractor, who are winning projects, contracts and frameworks down to reputation and client retention.As the incoming Disrepair Supervisor, you will join a team overseeing all aspects of disrepair projects including identifying, assessing and resolving disrepair issues, primarily within the Boroughs of Brent and Barnet.Lead a team of professionals to achieve high quality service delivery, optimise operational processes and drive customer satisfaction.Work closely and collaboratively with colleagues and stakeholders across the business and in partnerships externally with housing associations and local councils to drive improvements and offer a first-class service to customers.Manage and oversee the resolution of disrepair claims in properties, ensuring compliance with legal requirements and landlord obligations.Where required, conduct property inspections, assess disrepair, and supervise the work of contractors and in-house teams to ensure repairs are completed to the required standard and within budget.Resident liaison, providing updates and maintaining clear communication throughout the process.Work across different contract delivery areas, covering disrepair cases within kitchen and bathroom planned works, damp, mould and extreme condensation, occupied repairs with potential legal claims, and complex repairs requiring additional approaches.Manage the Disrepair cases and the operatives working across these contracts, ensuring efficient use of resources and collaboration with colleagues and subcontractors to achieve high standards in a timely manner.Support completion of cases to avoid costly and drawn-out legal claims that could damage client-contractor relationships and service delivery and KPIs.Collaborate with the complaints team on cases running with legal disrepair cases, housing ombudsman investigations, insurance claims, and other high-profile complaints.Line management of Disrepair administration and scheduling functions to ensure works are completed in line with KPIs and SLAs.Be the escalation point of contact for internal and external stakeholders on open disrepair cases and high-level complaints.What you need to bring to the role

Extensive knowledge of maintenance and social housing.Understanding of managing reactive disrepair and complaint cases.Excellent customer service skills.Experience working to KPIs and Service Level Agreements.Ability to manage a dispersed team of multi-trade operatives.Experience in managing pre- and post-inspection repairs works.Ability to monitor works in terms of quality and cost.Problem solving and decision making.Team leadership and supervision.Customer focus.Attention to detail.Accountability and initiative.Flexibility and adaptability.Hours and pay

£43,000 - £45,000 + benefits.Company van supplied.Upskilling and development.Positive flexible environment.Next steps

To apply for the Disrepair Supervisor role: ITS Property Maintenance are acting as an employment agency for this vacancy. ITS Property Maintenance specialise in working within the social housing sector with clients including Housing Associations, Local Authorities, Direct Labour Organisations, Maintenance Contractors, Estates Departments, and FM Contractors.

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