Overview

Monte Carlo is a CB Insights AI100 company described by Forbes as the "New Relic for data." We enable data + AI reliability at scale for prestigious companies and are backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures.About the role: We are seeking a skilled and proactive IT Engineer to support all users across the organization through the IT Helpdesk and other communication channels, ensuring timely resolution of technical issues. You will also help maintain, administer, and improve IT systems to ensure smooth and secure operations. This position reports directly to the Head of IT and is remote in the UK, Ireland, Portugal, or Spain.What you’ll do

Enabling product development by providing in-depth, hands-on support to engineering requestsOnboarding vendors and applications into the company tech stackFormulating requirements for IT solutions, designing IT systems, and implementing, testing, and maintaining IT servicesOwning major projects from inception to deployment, shipping at a rapid paceArchitecting simple yet flexible solutions, and then scaling them as we growMaintaining compliance standards by ensuring employee life cycle processes are executed properlyYour experience includes

4+ years of hands-on experience supporting IT infrastructure, troubleshooting, and managing end-user environmentsExperience with macOS administration in a professional IT environment (we are a Mac-focused shop)Experience delivering production-grade IT servicesUnderstanding of navigating ticketing platforms and supporting end users via written communicationMastery of SaaS and AWS technologiesExperience building and scaling distributed and highly available architecturesSense of urgency, ownership mindset, and customer focusWell-versed in technical writing and documentation of structured processesWe’re looking for

Experience with DevOps and Infrastructure as CodeExperience with scripting languages (Bash or Python)Knowledge of maintaining and querying data platforms, with scripting language (SQL)LI-REMOTEBI-REMOTECome As You Are

Equality is a core tenet of Monte Carlo’s culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Recognition

We are proud to be recognized for our world-class employee experience:Monte Carlo Named to American’s Most Loved Workplace List 2024Monte Carlo Named an Inc. Best Workplace for 2024Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024

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