Job Title: Complex Complaints Co-ordinatorLocation: Harrow Civic Hub, Forward Drive, Harrow, HA3 8NTEmployer: Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow)Contract Type: Temporary - Initially for 3 months, with potential for extensionWorking Hours: Monday to Friday, 36 hours per weekWork Arrangement: Office-basedPertemps Recruitment Partnership is currently recruiting a dedicated and detail-focused Complex Complaints Co-ordinator to join the Housing team at the London Borough of Harrow.This temporary role offers a competitive hourly pay rate of 19.62 - 21.23 (PAYE), along with access to high-quality training, strong opportunities for career progression, and 21 days of annual leave (excluding bank holidays).Key Responsibilities:Take the lead in coordinating complex and/or multi-issue complaints and cases, collaborating with colleagues across housing services and, where necessary, other council departments, in line with relevant policies and legal frameworks.Chair meetings and case reviews involving complex or cross-service complaints.Carry out on-site visits to homes and estates when appropriate.Ensure effective management and timely responses to Housing Ombudsman cases, meeting all statutory and policy-related requirements.Oversee and respond to Local Government and Social Care Ombudsman cases within required timeframes and ensure full compliance with any directives.Promote compliance with the standards set by both the Housing Ombudsman and the ..... full job details .....