Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of an experienced and customer‑focused Sheltered Housing Officer on a long term temporary basis. This is an exciting opportunity to deliver an enhanced tenancy and estate management service supporting older and vulnerable residents within sheltered housing schemes.


Location: London
Pay: £22 - £22.18 PAYE
Working Arrangement: Full-time (x5 days on Site)


The role focuses on improving the quality of life for residents, maintaining safe and well‑managed schemes, and ensuring tenants can access the full range of housing and support services available to them.


Key Responsibilities

Enhanced Housing & Support Services

• Deliver a comprehensive and proactive housing management service tailored to older and vulnerable residents.
• Support tenants to maintain their tenancy and access essential services and interventions.
• Facilitate social activities and promote community engagement within schemes.

• Conduct regular inspections to ensure schemes remain safe, secure, clean, and well maintained.
• Act as the primary point of contact for repairs for residents unable to report issues themselves.
• Coordinate a handy-person service for tailored property support.

• Manage the full lettings process: viewings, voids, sign‑ups, resettlement, and tenancy changes.
• Identify and report tenancy breaches, anti-social behaviour, and illegal occupancy.
• Provide clear information to new customers about scheme facilities and tenancy matters.

• Maximise rental income by proactively managing rent accounts.
• Alert tenants to rent arrears, provide advice on payment methods, and signpost benefits support.
• Prepare and deliver rent-related correspondence and notices as required.

• Ensure all activities align with organisational policies, procedures, and safeguarding principles.
• Record key tasks, monitor performance data, and contribute to continuous service improvement.
• Build strong relationships with internal teams, partners, residents’ groups, care providers, and local organisations.

1. GCSE/O‑Level, NVQ Level 3, or equivalent experience.
2. Experience in a customer‑facing role, ideally with older or vulnerable customers.
3. Understanding of housing management and safeguarding principles.
4. Confident using IT systems to record and retrieve information quickly and accurately.

• Highly organised and able to work flexibly under pressure.
• Excellent verbal and written communication skills, with a sensitive and empathetic approach.
• Strong customer‑care ethos and commitment to delivering high‑quality services.
• Problem-solver with good judgement and decision-making ability.
• Self‑motivated, persuasive, and able to work well both independently and in a team.