IT Service and Infrastructure EngineerThe Role:The role of IT Service and Infrastructure Engineer is to provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services and infrastructure. This includes: End-User Computing (EUC)Hardware and LogisticsApplication SupportManaged Print ServicesIdentity Access ManagementEmailFile Management The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions. This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.In addition, this role will also provide IT support and administration to all back-office systems, which includes bespoke Insurance and Referencing systems.You will also oversee desktop environments for the Group and offer technical assistance to external customers, primarily letting agents and landlords.Furthermore, the role encompasses active participation in the continuous rollout of Service Desk projects, supporting the Service Desk Manager and Infrastructure team as needed.Experience: Demonstrable experience within a busy IT support environment.Extensive knowledge of computer hardware systems.Familiarity with general OS systems and Office Software.Technical Support/Problem Solving skillsIncident Management and Request FulfilmentKnowledge of ..... full job details .....