Mobile Customer Advice Coordinator Fixed Term - up to 12 months 37 hours per week Midlands Salary: 29,000Do you want a role where your work genuinely makes a difference?We''re looking for a Mobile Customer Advice Coordinator to join a passionate Advice Team, delivering practical energy-saving support to communities across the Midlands. You''ll work both at home and out in the community via a Mobile Advice Centre van, helping individuals and families reduce their energy bills and access the support available to them.This is a hands-on, people-focused role with real impact.What You''ll Be DoingProviding tailored energy efficiency advice at community venues and eventsSupporting individuals to access grants, funding and additional financial helpCompleting needs assessments and offering practical, easy-to-follow guidanceManaging CRM records, reports and general administrationBuilding relationships with local partners and representing the service in the communityWorking towards clear KPIs focused on service quality and engagementWhen events aren''t scheduled, you''ll support the team with advice calls and admin tasks to keep services running smoothly.What We''re Looking ForFull Clean UK driving licence and access to your own vehicleConfident communicator with strong customer service skillsCustomer Service experience- retail, care, hospitality or any face to face customer service Empathetic and professional approach, especially when supporting vulnerable individualsStrong IT skills ..... full job details .....