Do you have a naturally curious mind and a knack for problem-solving?Join our Witney laboratory as a Complaints Investigator. In this role, you aren''t just "checking boxes"; you are a technical detective. You will perform deep-dive investigations into returned medical devices, ensuring they remain the gold standard in global healthcare. Whether you''re a graduate looking for your first technical role or someone with a logical brain looking for a career change, we provide the full training needed to help you protect patient safety.Salary: £15.99 per hour (Days) Location: Witney (OX29 0YL moving to OX29 5UX next year) Shift Pattern: 4-on, 4-off (7 AM - 7 PM)The Perks:Work/life balance: A predictable 4-on, 4-off pattern to help you plan your life.On-site parking: Free, easy access for every shift.Electric charging: On-site stations for your EV.Subsidised canteen: High-quality, affordable food available daily.Free Lavazza coffee: Premium coffee machines to keep you fueled.Modern environment: Work in a clean, newly expanded, high-tech lab.Responsibilities:Hands-on investigation: Meticulously examine customer-returned devices using technical tools and logic to find the exact root cause of an issue.Data sleuthing: Use MS Excel and internal systems to log findings, identify emerging quality trends, and spot patterns others might miss.Quality advocacy: Participate in "Continuous Improvement" projects, using your findings to influence future product design and manufacturing.Global ..... full job details .....