1st / 2nd Line Support Technician Fareham, Portsmouth (Fully on-site) c 28,000 to 32,000 per year Plus an excellent company benefits including Employer Pension and BUPA Medical Insurance The Opportunity: Our client are looking for a 1st / 2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPOS environment. Operating as a 2nd Line Support Technician, you will communicate with customers effectively supporting their IT issues within the EPOS environment and escalate issues when required. Skills and Experience: Over 1 year of experience in an IT Support Technician role desirable Strong customer service experience Ability to meet deadlines and work within a team Understanding of EPOS systems desirable Understanding of Servers, TCP/IP or experience using VNC all desirable Role and Responsibilities: Provide 1st/ 2nd Line technical support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA''s Install, upgrade, support and troubleshoot in-house EPOS Application Experience of SQL Server and windows server Install, upgrade, support and troubleshoot in house back-office application Diagnose and quickly resolve a wide range of EPOS, Windows, and networking problems to help minimize downtime Troubleshooting network connectivity in a LAN/WAN ..... full job details .....