Description As a Project Manager, you will be responsible for local operational teams who install meters and associated equipment / assets both inside and external to customers'' properties. You will provide project management - ensuring that the work is delivered safely, on time, and to our Client''s targets and expectations. In addition to Health and Safety, customer service is critical to Severn Trent. You will ensure that work is carried out in a manner which causes minimal disruption to customers and adopts a ''right first time'' approach. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with Severn Trent to influence a dramatic improvement in the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus'' services. Key Responsibilities You will lead a team of Supervisors on the Severn Trent Metering contract You will project manage the meter installation teams, and their daily activities, ensuring it is carried out in full compliance with health, safety, welfare and environmental regulations You will proactively manage projects to influence improved C-MeX ratings from customers; working with local teams to address any low performance ratings You will be required to carry out site visits and regular audits to monitor performance standards, check adherence with technical standards and resolve complaints and issues in a timely manner You will ensure compliance ..... full job details .....