Environmental Services Manager

Location: 37 Pembroke Road, W8 6PW
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay rate: £ 35.46 per hour
Job Ref: (phone number removed)
 
Responsibilities

• Manage delivery of the Boroughwide Groundcare Service to ensure estate grounds and buildings are well maintained, tidy, safe, and provide enhanced amenity for residents.
• Oversee the delivery of a multi-functional service of the highest standard, including grounds maintenance contracts, communal repairs service, and an estate improvement program.
• Ensure strong emphasis on customer care and resident involvement to shape the scope and delivery of services.
• Agree, monitor, modify, and report on financial, quality, safety, staffing, and service delivery objectives within managed teams.
• Manage performance of the grounds maintenance contracts Boroughwide, ensuring services are delivered to the highest standard.
• Consult and involve residents in shaping estate projects and service development to ensure they reflect local aspirations.
• Procure and manage estate-based and program contracts with resident involvement.
• Ensure legal compliance of all contract tender documents and monitor contract performance.
• Line manage and motivate the Grounds Contract Officer and Environmental Projects Team to deliver an optimal program of estate projects.
• Maintain accurate records and GIS data covering all estate amenities.
• Ensure compliance with relevant legislation, data governance, regulatory standards, internal processes, and health & safety provisions.
• Manage expenditure to ensure budget adherence and improve value for money.
• Promote the Council’s Green Agenda, including reducing pollution, greenhouse emissions, and facilitating development of an electric charging network.
• Promote improved use of open space with resident involvement and spearhead bids for estate or community funding grants.
• Manage staff in accordance with Council procedures and address complaints effectively.
• Procure and manage contracts for estates in connection with the annual Notting Hill Carnival.

Person Specification

• Understanding and commitment to Council policies in relation to Equal Opportunity, Customer Care, and service delivery.
• Professional degree or management qualification with a minimum of five years of experience in landscape management.
• Experience in managing landscape and open spaces within the urban environment, including staff, contract, and financial management.
• Experience in contract tendering, negotiation, and performance monitoring.
• Efficient in time management and works in a well-structured way.
• Ability to manage and monitor effective induction training and coaching of staff.
• Ability to articulate orally and in writing with residents and other stakeholders.
• Thorough knowledge and practical experience of procurement methodology and practice.
• Ability to organize and project plan effectively to deliver operational activity and programmed work.
• Commitment to working environment, colleagues, customers, and organizational needs.
• Demonstrates empathy, honesty, transparency, and ownership in interactions and decision-making.
• Ability to build and maintain good relationships with customers and colleagues.
• Promotes genuine equality and diversity in staff management and service delivery.

 
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