Job Role: Key Account ManagerSalary: up to £61,000Location: Derby, hybridJob Type: Permanent ContractWe are on the lookout for an ambitious and results-oriented Key Account Manager who will play a pivotal role in nurturing strategic client relationships while driving revenue growth across established accounts. This position is integral to ensuring exceptional service delivery, identifying opportunities for expansion, and maintaining high levels of customer satisfaction.Key Responsibilities:Spearhead account development through strategic planning and uncovering opportunities to introduce additional solutions or services.Handle escalations promptly, ensuring swift resolution to maintain strong client relationships.Act as the primary point of contact for service delivery, ensuring operational excellence by monitoring KPIs, SLAs, and client feedback surveys.Build and inspire a high-performing team focused on delivering outstanding results for clients.Identify potential risks within accounts and implement proactive measures to mitigate issues effectively.Collaborate closely with internal teams to support seamless execution of new projects or business transitions for clients.Lead monthly and quarterly business reviews, facilitating client meetings and presenting insights to strengthen partnerships.Take full commercial responsibility for managing client accounts, including overseeing profitability, pricing strategies, and PandL performance to meet financial objectives.Ideal ..... full job details .....