Working hours: Full time - 36 hours per weekSchedule type: Hybrid working - 6 months office based (whist training) / After expected office days 2-3 days per week, however this is dependent on business needsThe RoleAre you ready to make a real difference in people''s lives while building a rewarding career? At Raven Housing Trust, we''re passionate about creating safe, healthy homes for our residents-and we''re looking for someone who shares that commitment.As a Customer Service Advisor, you''ll join a forward-thinking customer service team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter.This is more than a job-it''s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You''ll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We''re proud of our inclusive, supportive culture and our commitment to professional development.What you''ll be doing?In this role, you''ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will:Provide a high-quality response to customer enquiries across all contact channels, using appropriate IT systems.Resolve queries at first contact wherever possible, ..... full job details .....