Overview

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Head of Quality and Governance

role at

Mountain Healthcare .Mountain Healthcare is the UK''s leading provider of specialist healthcare services for survivors of sexual assault and domestic abuse. We deliver expert, trauma informed care across the country and are trusted by police forces, NHS partners, and local authorities to provide safe, responsive, and compassionate services.We are looking for a

Head of Quality and Governance

to lead our national strategy on patient safety, regulatory compliance, and clinical excellence. In this senior leadership role, you will drive continuous improvement, oversee CQC readiness, and ensure alignment with key accreditation frameworks including ISO standards.If you are an experienced healthcare leader with a strong track record in quality, governance, and service improvement, this is your chance to make a real impact at scale in an organisation with purpose.Responsibilities

Lead our national strategy for quality assurance, clinical governance, patient safety and regulatory compliance.Oversee regulatory inspections, support accreditation processes, and embed a culture of continuous learning.Manage a skilled team, work closely with senior leaders and stakeholders, and ensure services meet the highest standards of care.Strategic Leadership: Develop and deliver the organisational strategy for quality, patient safety, and governance.Provide expert advice and leadership to the senior team on clinical risk, compliance, and assurance.Use data, audit findings, and regulatory feedback to drive improvement and inform decision making.Governance and Compliance: Lead preparations for and responses to CQC inspections and other regulatory assessments.Ensure organisational readiness for UKAS accreditation and ISO standards.Coordinate internal and external audits, acting on findings to implement improvements.Maintain and develop quality policies, systems, and processes in line with best practice.Patient Safety and Quality Assurance: Oversee incident reporting and investigation, ensuring timely closure and learning.Analyse trends in patient safety incidents and use insights to inform service development.Support the implementation of the National Patient Safety Strategy across the organisation.Maintain oversight of risk registers and contribute to board-level assurance reporting.Information Governance and Data Protection: Act as the organisation''s Senior Information Risk Owner (SIRO).Ensure compliance with GDPR and the Data Protection Act 2018.Lead on managing data breaches, subject access requests, and oversight of the external DPO.Oversee staff training and policy compliance in information governance.Health and Safety Oversight: Manage health and safety procedures and reporting, ensuring compliance with HSE requirements.Lead organisational responses to safety-related notifications and ensure best practice is followed.Team Leadership and Development: Manage and develop the Quality and Governance Team, promoting accountability, performance and professional development.Foster a culture of continuous improvement, learning and high standards.Support delivery of quality training and education across the wider workforce.Systems and Process Innovation: Provide expert support in the use of governance platforms such as RADAR.Continuously improve reporting systems, audit frameworks and assurance mechanisms.Requirements

We are looking for a senior leader with a strong background in healthcare governance, quality improvement, and regulatory compliance. You''ll bring credibility, clarity and drive to this high impact role.Essential Criteria

Significant leadership experience in healthcare quality, patient safety, or governance at a senior levelIn-depth knowledge of CQC regulations, inspection processes and compliance frameworksExperience with accreditation standards, including ISO and UKAS, and managing associated audits and assessmentsStrong understanding of risk management, clinical governance and incident investigationExperience leading and embedding organisational learning from incidents and auditsProven ability to analyse safety and quality data to inform strategic decisionsWorking knowledge of information governance, GDPR, and data protection requirementsExperience acting as or supporting a Senior Information Risk Owner (SIRO)Exceptional communication skills, with experience engaging stakeholders at board levelTrack record of successfully leading, developing and motivating teamsFull UK driving licence and flexibility to travel nationallyDesirable Criteria

Registered healthcare professional (e.g. Nurse, Midwife, Paramedic) with valid NMC/HCPC registrationDegree or equivalent qualification in healthcare, quality, or a related fieldPostgraduate qualification in healthcare management, quality improvement or leadershipExperience with quality or governance platforms such as RADARFamiliarity with the National Patient Safety StrategyDetails

Seniority level: ExecutiveEmployment type: Full-timeJob function: Quality AssuranceIndustries: Strategic Management Services

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