IT Senior Technical Support Analyst

Optimize system performance, security, and availability.Manage escalation and coordination with 3rd-party FM/support contracts.Project manage technical rollouts, new branch openings, acquisitions, and other initiatives, ensuring delivery on time, within budget, and to SLA standards.Develop and maintain technical documentation, including network diagrams, procedures, and policies.Drive infrastructure automation initiatives to improve efficiency and reliability.Collaborate effectively with infrastructure, development, and data teams.Ensure compliance with security best practices and industry standards.Lead incident response and root cause analysis for critical infrastructure issues.Provide accurate, timely reporting and documentation of progress and issues.Stay up to date with emerging technologies and recommend strategic improvements.What We''re Looking For
Expertise in designing, deploying, and maintaining both on-premise and cloud-based IT infrastructure.Strong technical troubleshooting and communication skills.Over five years'' experience with Microsoft on-premises solutions, Microsoft 365 services, and user endpoint management.Relevant certifications such as VMware VCP, CCNA, or Microsoft Azure Administrator (advantageous).Technical Skills
Cloud and Microsoft 365 Services and VirtualisationMicrosoft 365 administration (Exchange Online, SharePoint, OneDrive, Teams, Power Platform)Entra ID (identity management, MFA, SSO)Microsoft Intune (endpoint management, compliance, patching, deployment)Microsoft Defender for Endpoint and Office 365 securityAzure Virtual Machines and cloud networking; AWS (EC2, Workspaces, S3)Windows 10/11, Linux, Windows Server 2016/2019/2022VMware vSphere and Horizon VDI infrastructureMobile Device Management (iOS and Android)Networking and Security: TCP/IP, DNS, DHCP, VLANs, VPN setup/troubleshootingFirewall administration (Fortinet, Cisco)Wireless networking and access points (Aruba)Endpoint security (Trend Micro, Sophos, EDR, encryption)Email security (SPF, DKIM, DMARC)What We Can Offer YouSalary sacrifice pension25 days holiday FTE, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salaryShare save schemeEye care vouchersRecommend a friend schemeLearning and Development opportunitiesCycle to work schemeLong service recognitionMy VP discountsDiscounts on HP productsEE mobile contract discountGym discountsHealth Shield (discounted healthcare premiums)Regit Assist 24/7 accident helplineAbout UsEstablished in 1954, Vp plc is a dynamic group specializing in equipment rental across various sectors including construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding. We are committed to diversity and equal opportunities.
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