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Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worlds leading financial groups. Across the globe, were 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the worlds most trusted financial group, its part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.OVERVIEW OF THE DEPARTMENT/SECTIONSystem Planning Desk, Treasury Planning Department, Global Markets Division for Europe, Middle East, and Africa:This desk is responsible for IT and Digital planning for the Global Markets Division for Europe, Middle East, and Africa (EGMD). As part of the front office for Global Markets, this desk handles project initiation, promotion, and post-release maintenance, carrying out various system-related tasks necessary for EGMD to drive its business forward.NUMBER OF DIRECT REPORTS0MAIN PURPOSE OF THE ROLEEnsure the stability and reliability of market systems to support business operations.Drive continuous improvement in system performance and user satisfaction.Provide expert support to system users, ensuring seamless operation of market-related applications.KEY RESPONSIBILITIESMonitor and maintain production environments to ensure system stability.Lead the response and resolution of system incidents, collaborating with system owners and other stakeholders to minimize downtime.Provide technical support and guidance to system users, addressing their queries and issues.Collaborate with development teams to implement system enhancements and improvements.Document and maintain operational procedures to ensure consistent and effective system support practices.Conduct regular system health checks and performance tuning to optimize efficiency.WORK EXPERIENCEEssential:Minimum of 5 years of experience in production support or reliability engineering within financial markets or related industries.Leading problem determination by collaborating with stakeholders.Monitoring and Investigating regarding system inquiries independently.Proven track record of managing and resolving system incidents in a high-pressure environment.Experience collaborating with development teams to implement system enhancements and improvements.Preferred:Experience working in a front office environment within a financial institution.Previous experience leading a team or project in a production support role.Familiarity with regulatory requirements and compliance in financial markets.SKILLS AND EXPERIENCEFunctional / Technical Competencies:EssentialStrong technical skills in system monitoring, incident management, and performance tuning.Excellent problem-solving abilities and the capacity to lead incident resolution efforts.Effective communication skills to provide technical support and guidance to system users.Ability to document and maintain operational procedures clearly and accurately.Preferred:Knowledge of specific market systems and applications used within the financial industry.Experience with automation tools and techniques to improve system reliability and efficiency.Strong analytical skills to gather and analyze information related to system performance and regulatory requirements.Education / Qualifications:EssentialBachelors degree.Preferred:Master''s degree in Computer Science, Information Technology, Engineering, or a related field.PERSONAL REQUIREMENTSExcellent communication skillsResults driven, with a strong sense of accountabilityA proactive, motivated approach.The ability to operate with urgency and prioritise work accordinglyStrong decision making skills, the ability to demonstrate sound judgementA structured and logical approach to workStrong problem solving skillsA creative and innovative approach to workExcellent interpersonal skillsThe ability to manage large workloads and tight deadlinesExcellent attention to detail and accuracyA calm approach, with the ability to perform well in a pressurised environmentStrong numerical skillsExcellent Microsoft Office skillsWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.#J-18808-Ljbffr