This range is provided by Computeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay rangePay: £25,397 -£30,000 per year

OverviewComputeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. With 35% YoY growth over the past two years we are recognised as a world class employer by Best Companies Index. We are looking for an IT Technician to join our team. Candidates should have a good understanding of IT technicians and be able to work with clients, customers and colleagues at all levels of seniority.

Computeam is passionate about our mission to improve education outcomes using technology. We’ve been voted one of the Top 5 Mid Sized Companies to work for in the UK in the Best Companies Index for 2024 as well as Top 5 in the Technology Sector. We’re seeking a driven individual who is keen to make a difference to hundreds of schools across the UK.

Responsibilities

Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end user support requests, typically covering 5–10 schools.

Use robust knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms.

Process and escalate incoming requests for support both on site and remotely via the helpdesk.

Participate in project work at client sites, with the potential to influence the direction and scope of projects in the future.

Work closely with Account Managers to provide holistic technical support and consultancy for clients in schools.

Qualifications

Around 3 years’ demonstrable experience in IT support services or consultancy.

Practical working knowledge of firewalls and HP Aruba switches in the Education or Public sectors (ideally).

Windows AD, Microsoft Office 365 and Azure AD.

Knowledge of LAN and WAN technologies.

Some VMware and Microsoft Hyper-V experience (desirable).

Some experience in recent Microsoft Server 2016-2019 builds.

Experience with Google Workspace For Education (desirable).

Experience with On-Premises software (desirable).

Relevant certification in Networking (e.g., CCNA) and/or Microsoft.

Full UK Driving Licence and own car essential.

Clear DBS.

Why Computeam?We have been recognised as a World Class Employee by Best Companies in 2023 and have excellent engagement and wellbeing practices, which in turn drives excellent service for our clients. We believe in rewarding our staff and sharing in Computeam’s success.

Our values

Passion

– truly engage with our aim and use that to provide the best service you can in your role

Purpose

– make your actions purposeful and positive

People

– collaborate with the team to support and develop on a peer to peer basis

Proud

– demonstrate pride in the role you are doing and how this will impact better outcomes in education

Benefits

Employer Pension Contributions

Employee Assistance Plan

Laptop and Mobile Phone

Holiday entitlement starting at 22 days increasing with length of service

Additional Birthday leave and Holiday buy and sell

Volunteer leave

Company Carbon footprint offset with Ecologi

Cycle to work scheme

Salary sacrifice EV car scheme

Funded professional training and access to our inhouse training platform

Hours and working patterns40 hours a week between 8am – 5.30pm, Monday – Friday. Predominantly school site visits, some work from home, visits to the regional Head Office.

Job Types: Full-time, Permanent

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

What are the hours and working patterns? End of description.

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