Action for Refugees in Lewisham is a thriving, dynamic community charity supporting asylum seekers, refugees and migrants across South East London. This is an exciting new role to the organisation forming a senior management team alongside the Executive Director, Casework Manager and Education and Finance Manager. This key senior position combines line management of central staff, high level fundraising, grants monitoring and compliance, development of enhanced member co-production, oversight of operational systems and management of pilot projects emerging from AFRIL s 2027-30 strategy. Job Purpose: To manage and coordinate the operations of the organisation, overseeing high level day to day operations including IT and systems, GDPR, Health and Safety, volunteer management, operational policies and procedures. To provide leadership and line management to the Monitoring and Operations Officer, Experts by Experience Coordinator and Community Activities Coordinator. With possible additional line of other project staff as organisational capacity requires. Lead the enhancement of processes and systems which support AFRIL s frontline systems to work effectively and holistically together, providing capacity and support to project managers and leads. Lead the development and delivery of AFRIL s co-production work, supporting the Experts by Experience Coordinator to amplify members'' voices at all levels of the organisation. Supporting the Director in delivering the ..... full job details .....