Operations Team LeaderLocation: Liverpool Job Type: Permanent, Full-Time Hours: Monday to Friday, 9:00am - 5:00pm Salary: 28,000 per annum, rising to 28,500 upon successful completion of a 6-month probation periodAbout the RoleWe are seeking an experienced and motivated Operations Team Leader to join our Liverpool-based team. This is an exciting opportunity for a proactive leader who is passionate about developing people, improving processes, and driving operational excellence.Reporting directly to the Operations Manager, you will be responsible for leading, managing, and motivating the Operations team while ensuring exceptional service delivery, quality standards, and productivity levels are consistently achieved. Acting as a key link between senior management and the wider team, you will play a vital role in creating a positive and high-performing culture.Key ResponsibilitiesLead, motivate, and support the Operations team to achieve business objectives.Conduct regular 1:1 meetings, coaching sessions, and performance reviews.Manage workloads and resource allocation to ensure operational efficiency.Monitor team performance and implement improvements where required.Handle employee relations matters, including absence management and return-to-work interviews.Set clear goals, delegate tasks effectively, and track progress against targets.Resolve day-to-day team issues and support a positive working environment.Identify process improvements and recommend solutions to enhance ..... full job details .....