• Respond to all sales enquiries (phone, email etc) with pace and professionalism.
• Provide confident, consultative guidance to ensure customers choose the best-fit products and packages for their site needs.
• Convert each enquiry into a confirmed order, maintaining pricing accuracy and commercial discipline.
• Identify and present upsell opportunities such as:
  • complementary equipment
  • longer rental terms
  • higher-spec or sustainable alternatives
• Build strong, ongoing relationships with regular site contacts to drive repeat business and increased wallet share.

Order Conversion & Coordination:

• Manage all day-to-day hire requests across customer types and sectors with a focus on maximising order capture.
• Use availability dashboards and internal systems to ensure product availability and seamless order flow.
• Collaborate closely with the Project Solutions Team, Depot Teams, Transport, and Service Solutions to ensure every order is delivered correctly and on time.
• Ensure all instructions, delivery details, specifications, and pricing are accurately recorded to prevent queries.

Customer Engagement:

• Maintain a solutions-focused, sales-driven dialogue with customers at every interaction.
• Promote customer feedback (CSAT) to support ongoing service improvement and sales confidence.
• Escalate complex, multi-phase, or high-value projects to the Project Solutions team where appropriate.

General:

• Comply with all company policies and procedures
• Always uphold the company vision & values.
• Comply and adhere to all SHEQ directives and processes.
• Carry out any other reasonable duties as requested.