Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: 318 per day inside IR35 - Umbrella Experience in a Service Desk, Help Desk, or customer support environment.Excellent customer service and communication skills.Strong troubleshooting and problem-solving abilities.Experience using an IT Service Management (ITSM) tool.Ability to prioritise workload and manage multiple tasks.Good written and verbal communication skills.Strong attention to detail and organisational skills.Ability to work effectively both independently and as part of a team.Nice to have skills:Knowledge of ITIL Service Management principles.Experience supporting Microsoft Windows and Microsoft 365 environments.Familiarity with Active Directory user administration.Basic understanding of networking concepts.Experience using remote support tools.If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. ..... full job details .....