Customer Services and Support Executive Remote UK Based £25,000+ DOE and Great BenefitsJoin Our Dynamic Team at Affino!Affino is a fast-growing, innovative SaaS company delivering a market-leading business platform for media companies, associations, and consultancies. We re looking for a confident and motivated Customer Services and Support Executive to join our friendly and collaborative team.This is a home-based role where you ll play a key part in delivering exceptional customer support, helping clients get the most out of our cutting-edge Affino platform.Key Responsibilities of the Customer Services Executive: Provide first-line support for customer queries via calls, emails, and forums.Monitor incoming communications, ensuring timely responses and escalation when needed.Assist clients by replicating issues, troubleshooting, and providing clear guidance.Coordinate internal weekly Customer Support meetings including presenting weekly statsCollaborate with internal teams (Product, Projects, Technical, and Development) to resolve customer issues.Identify and update Help Guides and FAQs to improve customer self-service and train the support AI.Spot and escalate sales leads and feature requests to the relevant departments.Responsible for delivering Training Courses to Marketing, Sales, and Editorial Teams as and when requiredSupport the Product Delivery Team with testing new releases and maintaining some testing protocol documentationMaintain a positive and proactive ..... full job details .....