About Us We are part of International Airlines Group (IAG), one of the world s leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role The Media Ops Lead is responsible for driving campaign delivery and operational excellence across OpCos by defining robust governance frameworks and ensuring strict SLA compliance. This role orchestrates seamless execution through high-level collaboration across Ops, Tech, Data, and Sales teams to resolve escalations and maintain service reliability. Ultimately, the position focuses on driving process efficiency, monitoring KPIs, and building the capabilities of local teams to institutionalize continuous improvement across all markets. Your responsibilities - Define and maintain operational frameworks, SLAs, and governance mechanisms to ensure delivery quality across all markets - Manage operations, resource planning, and escalation management to maintain consistency and reliability - Lead collaboration across Ops, Tech and Data, and Sales teams to drive seamless execution and problem resolution - Develop and monitor KPIs to measure delivery accuracy, turnaround time, and client satisfaction - Drive ..... full job details .....