Company Profile CBRE is the global leader in real estate services and leverages the industry''s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.RESPONSIBILITIESProviding support to the client and answer calls and emails in a professional and timely mannerDetermine the nature, priority of faults based on information provided by the clientLiaise closely with site teams and head office, ensuring accurate processing of quotations and purchase ordersManaging the supply chain and drive them to attend within required SLA''sDriving the engineering team to attend to all callouts within required SLA''sTo obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of thisRaise and assign work orders to relevant resourcesActively identify and implement innovation across the contract to enhance performance and continue to meet client expectationsPromote and maintain CBRE culture throughout teamsMonitoring calls received from the customer through to call completion and updating recordsAllocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA''s.Ensure QHSE documentation is maintained and ..... full job details .....