PermanentBased in Aylesbury35 hour week HybridUp to £32,000 pa A fantastic opportunity to utilise your customer service skills with a leading global brand based in Aylesbury. Offering hybrid three days in the offices with free parking. A friendly team, this role enables you the chance to maximise your customer care skills by meeting and exceeding customer''s expectations with regards to service delivery and total customer satisfaction, through effective order handling, query investigation and resolution.Principal Accountabilities and Key Tasks:Process Customer orders and related queries accurately and in a timely manner, ensuring all deadlines are met.Use Customer portals for order management (e.g., check order status, confirm stock availability, manage returns, raise/query cases) to ensure accurate and timely fulfilment.Capture customer demand, including daily lost sales data, and communicate clearly to Sales and Demand Planning.Drive continuous improvement of the sales order process from order receipt through warehouse fulfilment and invoicing.Investigate delivery disputes using report data to highlight improvement opportunities, including preventative actions and process re-engineering, with a focus on debit reduction.Act as first response for customer-raised quality issues and chargebacks (Customer fines): acknowledge, triage/log, coordinate investigation/root-cause analysis, and communicate corrective/preventative actions through to resolution.Seek automation and ..... full job details .....