Account Manager

Account Manager Facilities Management - Hospitality Client Sector: Facilities Management Location: Mobile / field-based, covering Basingstoke, Andover, Guildford and Swindon Reports to: Head of Operations / Regional Director Contract type: Permanent, full-time About the Role We are looking for a commercially minded Account Manager to take ownership of our facilities management contract with a leading hospitality client. Working across a portfolio of sites in Basingstoke, Andover, Guildford and Swindon, you will be the main point of contact for the client and the driving force behind the delivery of safe, compliant and well-maintained premises. This is a mobile role. You will spend most of your time on site with the client, our engineers and supply chain partners, so a full UK driving licence and willingness to travel across the area are essential. Key Responsibilities Client Relationship Management Act as the primary point of contact for the client at site, regional and senior management level. Build strong, long-term relationships and understand the client''s priorities, brand standards and guest experience requirements. Hold regular service review meetings, presenting performance, KPIs, risks and opportunities. Respond promptly to client queries and escalations, resolving issues quickly and professionally. Service Delivery and Technical Oversight Oversee the delivery of planned preventative maintenance (PPM) and reactive maintenance across mechanical, electrical and ..... full job details .....