Business Support Supervisor

Hourly rate: -18.85

Location: Crossgate House, Redditch B98 7SN- office based

Hours: 37 Monday-Friday

Contract: 3 months with review for extension- ASAP start

Role Overview:

Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Business Support Supervisor to oversee the Repairs & Maintenance Service team in the Housing Property department.

The post holder will oversee the scheduling and of responsive repairs and planned maintenance across the borough. A key aspect of this role will involve managing a team of Business Support Officers/Schedulers ensuring repair works are efficiently assigned, prioritised and monitored through to completion.

Responsibilities:

• To act as the main point of contact for the Customer Service Team
• To monitor and ensure repairs are completed within targeted time scales
• To process orders and invoices using various systems to ensure that records of payments and commitments are accurate, up to date and reconciled.
• To maintain clear and up to date records of all scheduled appointments/works and changes to scheduling, including contact with all customers.
• To conduct 1:1s and appraisals, developing the skills of the team and deal with performance issues effectively.
• To allocate all repair appointments to appropriate repairs operatives, taking account of priority, skills, material/plant requirements, location and existing workloads.
• To oversee the work of the team in generating and prioritising works orders
• To monitor the progress of the workforce emerging day and individual repair operative''s daily workloads
• To supervise the efficient handling of peaks and troughs in BS/Sch''s workloads, including preparation of rotas to ensure that the team is appropriately staffed at all times.
• To take action as required on the progress and scheduling of repairs because of bad weather, travel problems or priorities, ensuring that all customers are kept informed.
• To facilitate repairs by contacting and arranging property access with tenants, operatives and agencies.

For more information or to process your application, please apply now!