Working with an exciting Tech company who have offices in South Leeds, they are looking for a 1st Line Support Technician to join their thriving team. As an experienced 1st line support, the successful candidate will have excellent technical ability as well as having strong customer service experience. This fully office-based role requires a strong, technically minded individual who can hit the ground running within this dynamic team. Key duties will include; Answering incoming customer calls and live chatsResponding to and managing support tickets Owning assigned ticketsKeeping customers updated on progress of tickets raisedAccurately logging all queries Providing remote support Supporting customers through solutions This fully office-based role will offer support, training and an excellent team structure, the successful candidate must be; Technically minded Can troubleshoot software and hardware issuesFriendly, warm, and customer-focusedA strong team player An attentive listener with clear communication skillsKeen to learn, develop, and grow in a technical support role Please submit your CV for review if you are a 1st line support technician and are looking for a new challenge. Please note if you have not heard from us within 7 days your application has been unsuccessful. ..... full job details .....